PROFESSIONAL SERVICE PROCEDURE

To preserve the movement and the appearance of your watch, it requires periodic expert maintenance and care in our professional service center ShadiaN – Watchmakers.

Acceptance

Each watch received in our service is diagnosed and analyzed by our professional watchmaker. Upon acceptance, the condition of the case, movement, and gaskets is carefully inspected.

Analysis

A series of tests are performed depending on the type of movement – quartz, automatic, or mechanical. The goal is to determine the exact scope of work and provide an accurate repair estimate. If necessary, the movement is examined under a microscope to detect micro-defects, wear, or old lubricant residues.

Repair and Maintenance

After the client’s approval, our expert watchmakers perform complete cleaning, repair, and adjustment. We use Swiss high-grade lubricants (Moebius, ETA), ensuring long-term precision and reliable performance. All worn or defective parts are replaced, and the watch is reassembled and regulated according to factory standards.

Testing

After the repair, each watch undergoes strict testing for a period between 24 and 168 hours (1 to 7 days), depending on its mechanism and complexity. Accuracy, water resistance, and power reserve are thoroughly checked.

New Warranty

After every completed service, a new 12-month warranty card is issued, covering the performed work and all replaced parts.

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